Case study

how AI-powered innovation transformed coinweb: web3 user experience enhancement

how AI-powered innovation transformed coinweb: web3 user experience enhancement

About project

Coinweb - a leading aggregator of Web3 solutions - set out to elevate user engagement through AI-powered personalization.

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Challenge

the mission: make web3 smarter, faster, more human

Coinweb wanted an AI assistant capable of scanning live site content, understanding user requests, and delivering tailored recommendations instantly. But off-the-shelf AI models weren’t designed for real-time interaction with dynamic website content - especially not at the speed Web3 users expect.

GPT-4o, while powerful, couldn’t read on-site data or generate accurate internal suggestions without a custom architecture.

The challenge was clear: create an AI-driven search and recommendation engine that feels like a personal guide through Web3 - fast, responsive, and truly helpful ⚡️

country
Industry
services
feedback
Shawn Munir
COO, Coinweb
Research & Insights

teaching ai to navigate a web3 knowledge base

We mapped out how users typically explore Web3 platforms: searching, comparing, and discovering tools across wallets, staking platforms, aggregators, and more.
Our research showed that traditional search systems couldn’t keep up with the diversity of Web3 content. What Coinweb needed was an intelligent layer capable of:

  • reading structured versions of their content
  • responding instantly through streaming
  • delivering context-aware recommendations
  • and operating 24/7 without manual supervision

This led us to a hybrid architecture blending OpenAI’s GPT-4o, PHP automation, real-time JavaScript streaming, and a custom JSON content model ⚙️

Solutions
tech stack
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Implementation

from generic chatbot to web3-native assistant

To tackle these challenges, our team at Che IT Group embarked on a comprehensive research and development journey. We explored various approaches and technologies, ultimately settling on a combination of OpenAI's GPT-4o API, the openai-php library, and JavaScript to build the solution. We converted the site's content into JSON files, which allowed the AI to read and process the information efficiently. Additionally, we implemented streaming capabilities, which drastically reduced response times, enhancing the overall user experience.

This behind-the-scenes effort was marked by rigorous testing and iteration. We created an AI Assistant within the OpenAI platform, providing clear instructions and an algorithm that facilitated personalized content delivery. Our solution was not just about implementing AI but crafting an experience that felt seamless and intuitive for Coinweb’s users  ✨

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outcome

a smarter, faster, more engaging experience for every user

The integration of AI into Coinweb’s platform resulted in a significant performance boost. Automation of user queries reduced the need for manual intervention, freeing up resources for other critical tasks. The implementation of streaming technology reduced response times from a cumbersome 15 seconds to just milliseconds, vastly improving the user experience.

This performance surge translated directly into higher user engagement. Visitors were able to find relevant content more quickly and efficiently, leading to longer session durations and a higher rate of content interaction. The AI-driven personalization also enhanced the platform's reputation, positioning Coinweb as a cutting-edge solution in the competitive Web3 space.

35%, increase in session duration
35%, increase in session duration
40%, reduction in manual query handling
40%, reduction in manual query handling
50%, improvement in feedback scores post-implementation
50%, improvement in feedback scores post-implementation
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last words

a new standard for ai in web3

This project proves that AI isn’t just an add-on - it’s a strategic advantage. With Coinweb’s new AI assistant, the platform:

  • adapts instantly to user needs
  • delivers personalized content at scale
  • supports users 24/7
  • reduces operational overhead
  • strengthens engagement through smarter navigation

Our latest article delves deeper into how Che IT Group's advanced technological implementation helped Coinweb evolve into a more user-centric platform, setting a new standard in the Web3 aggregator industry.

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representative offices

  • SWITZERLAND, Zürich, 8004
    Baarerstrasse 139  6300 Zug

  • estonia, tallinn, 11317
    Kajaka 8, office 26

  • NORWAY, oslo, 0173
    Fougstads gate 2

development offices

  • ukraine, chernihiv, 14000
    Kyivs'ka St, 11, office 155

  • ukraine, kyiv, 04071
    nyzhniy val str, 15, office 131

  • ukraine, lviv, 79039
    shevchenko str, 120, office 17

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development offices

  • ukraine, chernihiv, 14000
    Kyivs'ka St, 11, office 155

  • ukraine, kyiv, 04071
    nyzhniy val str, 15, office 131

  • ukraine, lviv, 79039
    shevchenko str, 120, office 17

Representative offices

  • SWITZERLAND, Zürich, 8004
    Baarerstrasse 139  6300 Zug

  • estonia, tallinn, 11317
    Kajaka 8, office 26

  • NORWAY, oslo, 0173
    Fougstads gate 2

hello@cheitgroup.com
Global innovations, Ukrainian reliability
Global innovations, Ukrainian reliability

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Book a call to discuss how we can match you with proper technologies

Co-Founder and CEO of Che IT Group
Alex Lozitsky